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End of Year Resident Retention Tips

four friends wearing colourful wool socks warming their feet by the fireplaceAs the end of the year is fast approaching, now is the time to reflect on your accomplishments and improvements made during your 2017 investment rental property year. While many industries are working overtime to prepare for the holiday season, investment homeowners often get comfortable or caught up in their own holiday plans, which can lead to management tasks that don’t get done for their rental properties.

The holiday season is the perfect time for homeowners to focus on their family and friends, making property management services even merrier this time of year. You won’t have to cancel your holiday plans to repair the furnace for your residents when you work with a trusted property management service like Real Property Managment Investment Solutions to handle the repair and management tasks for you.

Don’t let the new year start on a bad foot with your residents if you have neglected needed repair and maintenance issues. This usually leads to residents not renewing their contracts in the following year, leaving you to search for new residents.

Many people establish New Year’s resolutions that they too-soon forget, but we encourage all investment property homeowners to begin good property management habits at any time of the year and stick with it to improve your retention rate.

Check out these two tips to start the new year with very merry residents:

1) Respond Promptly

No one wants to wait in long lines during the busiest time of the year, only to receive less-than-cheerful customer service. While you are an investment property owner, it is still very important that you use a property management team that responds promptly, and provides high-quality customer service and maintenance work. This establishes a good rapport with your residents and can often influence their decision on where they will live next year.

2) “Holiday Hours”

Property management is an all-hours job, with many calls happening in the middle of the night. Both you and your residents will be happy when your property management team continues this service through one of the busiest times of the year.

If you follow these tips this holiday season then you already off to a good start towards having higher retention rates for your new year.

If you are interested in having your property managed by Real Property Management Investment Solutions, have more questions, or just want to speak to one of our team members, then contact us online or call us directly at 616-419-8880 today!

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