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Happy Residents Equals Increased Retention Rate

couple signing lease agreement in front of leasing agentKeeping clients happy is the key to the success of any business. Think of your renters as an unofficial business partner; their continued happiness means consistent income for you. There are various reasons a renter might leave your unit and not all of them are bad. Real Property Management Investment Solutions does everything within its power to eliminate any reason a resident may vacate your unit that is within their control. Keeping the points below in mind when developing your customer service will help you maintain positive client relations and a happy renter base–and ultimately keep your units full.

Quick Response Time

A resident’s patience only lasts so long before he or she becomes frustrated with your lack of response to a request. Real Property Management Investment Solutions ensures speed when responding to any need by a client. For issues that cannot be resolved quickly, Real Property Management Investment Solutions will, at a minimum, make contact with the residents and let them know when the concern will be addressed, following through on that commitment once it has been made.

Respect Privacy

Although you retain ownership of the unit, renters have a legal right to privacy. Beyond the legal requirements, there are additional ways to respect the privacy of your renters that they will very much appreciate. Real Property Management Investment Solutions offers residents plenty of advanced warning any time you need access to their units. Giving specific dates and limited time frames of when you will visit the unit allows them to plan accordingly so limit your presence in the unit as much as possible.

Fair Prices

While the temptation to hike rental prices may be high from time to time, do not believe that consistent hikes will always help your bottom line. Vacancies are far more expensive than maintaining a fair and even slightly lower than market rental price. Everyone likes to be treated fairly so keeping prices consistent and reasonable will be a great asset to your Grand Rapids rental retention efforts. When you have a resident that consistently pays the rent on time, try to keep that resident as long as possible.

Real Property Management Investment Solutions will prioritize client relations for the benefit of your business. Not only are happy residents long-term customers, but they are also great advertisements as they tell their friends about your great service and post positive feedback online, which is some of the greatest advertising. Ultimately, keeping the customer happy will ensure long-term resident retention, which in turn makes your bottom line happy.

If you are interested in having your property managed by Real Property Management Investment Solutions, have more questions, or just want to speak to one of our team members, then contact us online or call us directly at 616-419-8880 today!

We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.